At The Pak Dealers, we strive to ensure a seamless shopping experience and complete satisfaction with every purchase. We understand that sometimes things don’t go as planned, and you might need to return a product or request a refund. Here’s how our Refund and Returns Policy works to make the process straightforward and hassle-free.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Time Frame: The return request must be made within 14 days from the date of delivery.
• Condition: The item must be unused, in the same condition that you received it, and in its original packaging.
• Proof of Purchase: A valid receipt or proof of purchase must be provided.
• Non-Returnable Items: Certain items are non-returnable, including perishable goods (e.g., food, flowers), intimate or sanitary products, hazardous materials, and items with personal or customized specifications.

2. How to Initiate a Return

If you meet the eligibility criteria, follow these steps to initiate a return:

• Contact Us: Email us at support@thepakdealers.com or Call us at 0313 0833055 to request a return.
• Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return in your communication.
• Return Instructions: Our support team will provide you with detailed instructions on how and where to send your return.

3. Shipping Returns

• Responsibility: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
• Packaging: Ensure that the item is securely packaged to prevent damage during transit.
• Shipping Address: Follow the provided instructions carefully to send your return to the correct address.

4. Refund Process

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund:

• Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Partial Refunds: In certain situations, only partial refunds are granted (if applicable), such as for items with obvious signs of use, or items that are returned more than 14 days after delivery.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@thepakdealers.com or via Call at 0313 0833055.

6. Exceptions and Non-Refundable Items

Some items are not eligible for returns or refunds:

• Sale Items: Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
• Perishable Goods: Items that are perishable (e.g., food, flowers) cannot be returned.
• Personalized Products: Custom or personalized items cannot be returned or refunded unless they arrive damaged or defective.
• Gift Cards: Gift cards are non-refundable.

7. Late or Missing Refunds

If you haven’t received a refund yet:

• Check Your Account: First, check your bank account again.
• Contact Your Bank: It may take some time before your refund is officially posted.
• Contact Us: If you’ve done all of this and still have not received your refund, please contact us at support@thepakdealers.com or 0313 0833055.

8. Contact Us

For any further questions or assistance regarding returns and refunds, please get in touch with our customer service team:

• Email: support@thepakdealers.com
• Phone: 0313 0833055

We are committed to providing you with a positive shopping experience and will work diligently to resolve any issues you encounter.